We have an immediate opening for a Detailing Attendant. 

We pride ourselves in providing excellent customer service.

Detailing Attendant Requirements and Qualifications

• Team player
• Attention to detail
• Follow all safety protocols while working in the shop
• Flexible Hours (from Monday to Friday)
• Candidate must be friendly, attentive, and responsive to our customers and ensure they get the best quality service for their vehicles.

We are offering full-time employment at our Hearst Location to existing Canadian residents presently residing in the country only.

The Company:

• With two locations on highway 11 in Hearst and Kapuskasing, Lecours Motor Sales has been serving Ford customers in North Eastern Ontario since 1956.
• Customers have voted Lecours Motor Sales in the top Ford dealerships in Canada in satisfaction scores.
• Are you looking to get involved with an automotive dealership that places emphasis on customer service with expert, friendly advice?
• Are you looking to improve your quality of life and spend more time with your family?
• Come work in a learning atmosphere where the outdoors is literally at our doorstep.

Why Should You Apply at Lecours Motor Sales?

• Learning atmosphere: Hourly wages mean your co-workers do not compete with you; they are not penalised when leaving their jobs to help other techs.
• We help you guarantee your work, if your job comes back, you still get paid to refix it a second time and make it right.

• Competitive hourly wages and benefits including a pension plan.
• Annual Tool purchase allowance and safety boot purchase allowance.
• Your individual training plan is created with clear targets and future corresponding pay increases.

• You are paid to train, either at home or visiting Ford headquarters for hands-on classroom training.
• Bonuses help you earn a Master's certification, the highest qualification for Ford Technicians at no cost to you.
• New state of the art dealership in Hearst includes a heated floor and every service bay is extra-large sized with its own door.
• We provide most of the tools required to perform your trade, we ask that you supply your hand tools.
• Each technician is assigned their own Toughbook, work counter with telephone, PC with widescreen.

Qualifications:

• Canadian citizen presently residing in Canada
• 310S License is preferable
• Valid driver's license
• Must have own hand tools
• Must possess a strong sense of organization and must be detail orientated
• Ability to work as a team

GENERAL SUMMARY

The roles and responsibilities are to receive inbound inventory, place inventory at designated location and prepare parts for the mechanics.  This person is responsible to verify the accuracy of all shipments and be able to deliver them to all off site locations.

Reports To: Parts Manager

DUTIES AND RESPONSIBILITIES

Achieving High Standards

Principal Duties and Responsibilities:

• Responsible to receive all orders sent to dealership
  • Ex; Daily Ford order, Purolator, Loomis, Canpar, etc…
• List of scheduled tasks:
  • Morning -- Receive Ford order, separate HD and Main Shop orders. Load up truck to send needed parts to HD.  Production is key!
  • Unpack order for Main Shop, receive order in the system and provide report to Parts Manager.
  • Handle all parts needed for technicians in the shop, you are responsible for all warranty parts. Daily walk in the shop to collect warranty parts, properly tagged and put in warranty container.
  • You are responsible to run the weekly Warranty Return report. Clean out what is not needed, prepare parts on report to be shipped back.
  • You are responsible for Core returns, inspect all is there, prepare parts and ship.
  • You are responsible to work with Parts manager for 5% returns, you will get all the parts required, tagged and sent back when ready.
• Determines method of shipment and prepares bills, invoices and other shipping documents
• Receives merchandise - checks and signs delivery slips, and assists with unloading as necessary.
• Inspects and verifies incoming goods against invoices or other documents, records shortages and rejects damaged goods. Accept inventory in system (Serti) and provide document to Parts Manager.
• Accepts or returns merchandise according to established company procedures.

• Contacts resource people for various information. Contacts transport companies and suppliers in order to expedite, trace or return merchandise that does not conform to specifications or purchase orders.
• Knows safe storage and handling procedures for various chemicals and materials
• You are required to complete your P2P courses and always stop on top.
• You are in charge of knowing where the inventory is going at all times, you collect the warranty parts in the shop, properly tag them and place in the parts container.
• You also must notify when orders are inputted in the system with a report to the Parts Manager.  The Parts manager will confirm the Work Orders and have you place the parts at the appropriate place for the upcoming jobs

Parts Advisor

GENERAL SUMMARY

Assists customers with parts requests to ensure that the correct part is obtained the first time. This includes identifying correct parts and locating them in inventory or ordering the requested part. Assists in the operations of the Parts Departments by maintaining and tracking the parts inventory and accessories.

Reports To: Parts Manager

DUTIES AND RESPONSIBILITIES:

Principal Duties and Responsibilities:

• Greets all customers promptly, provides timely professional services.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.
• Recommends related parts that are needed.
• Ensures necessary parts are available.
• Costs parts on invoice or repair order.

Additional Duties and Responsibilities:

• Assists Technicians in determining parts requirements.
• Maintains positive working relationships with vendors.
• Informs customers when special order parts have arrived.
• Work effectively in conjunction and supporting service advisors.
• Must be willing to step in as service advisor support to call customers, and finalize work orders.

SKILL REQUIREMENTS:

• Have good computer knowledge
• Achieving High Standards focuses on ensuring customer satisfaction, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, and seeking solutions, self-starting rather than passively waiting for direction.
• Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers.
• Responsible for other duties as assigned and/or required by business need.

EXPERIENCE:

• 1 year in an automotive parts environment preferred

PHYSICAL REQUIREMENTS: WORKING CONDITIONS:

• Moving throughout the Parts Department
• Using computer to look up information and write up orders
• Using equipment consistent with industry standards
• Able to lift objects up to 40 lbs

We offer Performance Pay Structure with hourly wage, great Benefits package and Retirement Plan.